Refund and Cancellation Policy
Last updated: May 2026
1. 7-Day Pilot
ServicePulse AI offers a focused 7-day pilot designed to evaluate lead capture, response visibility, and follow-up workflows for your business.
If the agreed pilot setup does not show clear value during the pilot period, we may refund the first monthly platform fee according to the pilot terms outlined in your agreement.
2. What the Pilot Refund May Cover
If a refund is issued under the pilot terms, it applies to the first monthly platform fee only. This is the recurring subscription charge for Platform access during the pilot period.
3. What the Pilot Refund Does Not Cover
The following are not covered by a pilot refund: Implementation & Launch fees, usage-based charges, SMS and phone usage fees, AI voice usage charges, advertising spend, third-party service fees, payment processing fees, custom implementation work, website design or development, data migration, custom integrations, Platform Expansions, and any work delivered outside the standard pilot scope.
These items represent work completed, resources consumed, or third-party costs incurred on your behalf and are non-refundable regardless of pilot outcome.
4. Refund Eligibility
Refund eligibility depends on the agreed pilot scope, completion of onboarding steps, whether Platform access was provided, and whether the agreed setup was delivered as described in the pilot agreement.
Refund requests must be submitted within the timeframe specified in your pilot agreement. Requests submitted after the pilot period may not be eligible for a refund.
5. Monthly Plans
Platform subscriptions are month-to-month unless otherwise agreed in writing. There are no long-term contracts unless specifically outlined in a separate agreement.
Cancellation of a monthly plan takes effect at the end of the current billing period. You will continue to have access to the Platform through the end of the period for which you have already been billed.
6. Implementation & Launch Fees
Implementation & Launch fees are non-refundable once implementation work begins, unless otherwise agreed in writing.
Implementation & Launch fees cover workflow design, platform setup, configuration, integrations, testing, team onboarding, and launch support. These fees reflect work performed and are separate from the monthly platform subscription.
7. Platform Expansions
Platform Expansions are scoped separately from the core Platform subscription. Refund terms for Expansions depend on the specific expansion agreement.
Each expansion includes its own scope, deliverables, and terms. Please refer to your expansion agreement for refund and cancellation details.
8. Website and Ad Account Ownership
Ownership, hosting, transfer, and access terms for websites and advertising accounts should be defined in your service agreement before work begins.
We recommend clarifying ownership of all digital assets, domains, ad accounts, and related credentials at the start of the engagement to avoid confusion during or after cancellation.
9. Cancellation Process
To cancel your account, contact our support team at hello@servicepulseai.com and provide your account details, including your business name and the email address associated with your account.
Cancellation will be processed within the current billing period. You will receive confirmation once cancellation is complete.
10. Data Export
Clients can request a data export before cancellation where supported by the Platform. We recommend requesting your data export before your cancellation takes effect.
Data export requests should be submitted to hello@servicepulseai.com. We will fulfill export requests within a reasonable timeframe.
11. Contact
For refund and cancellation requests, or questions about this policy, please contact us at hello@servicepulseai.com.
ServicePulse AI LLC. All rights reserved.
This page is provided for general reference. Specific refund, cancellation, and scope terms may be defined in your service agreement.
This page is provided for informational purposes. Consult legal counsel for advice specific to your situation.